Siebel CRM On-Demand is a hosted version of the market's leading product Siebel OnPremise. Siebel unveiled a pricing model for CRM On-Demand. For a payment per month per user, organizations (or even individuals) can sign up for the service. The way Siebel has improved on the current industry model is by offering both hosted and premise products on the same data schema. A company can start out using the hosted system, then switch to an on-site system as soon as it becomes financially attractive. A company could trade its premise system for Siebel CRM OnDemand, or do some combination of hosted and on-site software. Siebel is not dogmatic about how subscription pricing should be done. The company promises to sell multi-year, multi-site plans one time, quarterly or annually, depending on the customer's needs and wants. Siebel also improves on the current model by leveraging the fact that it offers the most functionally rich applications on the market. CRM On-Demand includes built-in analytics that identify a variety of things, including data about why deals are won or lost, who the most profitable customers are, and projected versus historical revenue. The analytic capabilities extend to create interactive charts, pivot tables and reports. CRM On-Demand also supports multiple currencies and languages, including English, German, French, Spanish, Italian, Japanese and Chinese. Those who seemed to find the offering most compelling include customers with small divisions, customers with remote offices in locations with limited IT support, and customers with large networks of captive and non-captive dealers. By listening to customers, rather than cannibalizing its current offering, Siebel seems to have found a way to offer a hosted model that extends its current offering and at the same time increases its appeal to new customers.

ORACLE CRM ON-DEMAND
Sales Automation Help your sales force work smarter, not harder with centralized account and contact information and opportunities and pipeline management tools	Customer Service Automate service request management and give your agents up-to-date information on all customer transactions
Marketing Automation Capture important customer, lead source, and demographic information that carry forward throughout your sales cycle	Contact Center Launch fully functional virtual call centers far more quickly—and with significantly less cost—than on premise solutions
Analytics/Business Intelligence Hosted business intelligence and data warehouse provides key business insight to your sales, marketing, service, and contact center	Integration Pre-built integrations help you rapidly extend your existing Oracle CRM deployment and eliminate time-consuming and expensive custom development efforts

Comprehensive Features Sales:

Automate, simplify, and manage all the information your sales organization needs with one comprehensive set of tools that drives pipeline and forecasting effectiveness while increasing the productivity of sales representatives.

Service: Build and retain customer satisfaction by resolving issues efficiently, thanks to consistent access to up-to-date information from across your organization. Continually improve service effectiveness across all customer touch points with a prebuilt hosted contact center, manage agent activity, and resolve bottlenecks.

Marketing: Transform the way you market to your customers with an integrated solution for managing, executing and analyzing campaigns to both increase the effectiveness and efficiency of your marketing team and dramatically improve lead management and tracking.

Call Center: Make your agents more productive and your customers happier and more loyal with the only hosted multichannel support application that can be deployed in days, not months, and integrate with Oracle, PeopleSoft, and Siebel business applications-without upfront capital expenditures or integration costs. Analytics: Make informed, intelligent decisions based on deep insight into your business, thanks to the only on demand CRM solution with a pre-built data warehouse that allows you to combine real-time intelligence with deep historical and comparative trend analyses.

Mobile: Gain "anytime, anywhere" access to key customer information with a powerful yet easy-to-use task-based application that increases the productivity and effectiveness of busy sales professionals on the road.

Integration: Focus high-value resources on your business, not your IT infrastructure, with the only on demand CRM solution that provides Web services support as well as prebuilt integration to Oracle business applications.

MAXIMIZING ENTERPRISE PERFORMANCE, ONE UNBOUNDED SOLUTION AT A TIME.