Siebel CRM OnDemand is a hosted version of the market's leading product Siebel OnPremise. Siebel unveiled a pricing model for CRM OnDemand. For a payment per month per user, organizations (or even individuals) can sign up for the service. The way Siebel has improved on the current industry model is by offering both hosted and premise products on the same data schema. A company can start out using the hosted system, then switch to an on-site system as soon as it becomes financially attractive. A company could trade its premise system for Siebel CRM OnDemand, or do some combination of hosted and on-site software. Siebel is not dogmatic about how subscription pricing should be done. The company promises to sell multi-year, multi-site plans one time, quarterly or annually, depending on the customer's needs and wants. Siebel also improves on the current model by leveraging the fact that it offers the most functionally rich applications on the market. CRM OnDemand includes built-in analytics that identify a variety of things, including data about why deals are won or lost, who the most profitable customers are, and projected versus historical revenue. The analytic capabilities extend to create interactive charts, pivot tables and reports. CRM OnDemand also supports multiple currencies and languages, including English, German, French, Spanish, Italian, Japanese and Chinese. Those who seemed to find the offering most compelling include customers with small divisions, customers with remote offices in locations with limited IT support, and customers with large networks of captive and non-captive dealers. By listening to customers, rather than cannibalizing its current offering, Siebel seems to have found a way to offer a hosted model that extends its current offering and at the same time increases its appeal to new customers.

•  Complete and comprehensive: Get everything you need for your sales, marketing, and service teams-and an optional, virtual call center.
•  Superior ease of use: Drive higher adoption among users and workgroups.
•  Web 2.0 features: Easily mash-up CRM with other Web applications and portals to increase productivity from within one application.
•  Instant collaboration: Leverage instant-message-like features to improve team effectiveness on contacts, accounts, opportunities, and more.
•  Industry-specific functionality: Get value sooner with solutions tailored for your industry.
•  Embedded contact center: Get agents up and running anywhere they have access to an Internet connection and a phone.
•  Award-winning analytics: Take advantage of the hosted CRM industry's only embedded analytics offering enabling real-time and historic reporting.
•  Easy customization, integration, and expansion: Focus highvalue resources on your business, not your IT infrastructure.
•  Prebuilt integration to Oracle back-office applications: Dramatically increase sales agent productivity while ensuring your customer data is consistent and accurate.
•  Low, predictable costs: Forecast IT costs effectively with pricing starting at only dollars per user per month.
•  Global: Enhance global teamwork: Oracle CRM On Demand easily supports multiple languages and currencies.
•  Austin Data Center: Rest easy knowing your data is secure in Oracle's award-winning data center.
•  Flexible Deployment Options: Choose between multi-tenant, single-tenant, and "at customer" SaaS deployment options, as well as the industry leading Oracle CRM suite of products offered on premise and as a managed and hosted servic

Sales Automation help your sales force work smarter, not harder with centralized account and contact information and opportunities and pipeline management tools Customer Service Automate service request management and give your agents up-to-date information on all customer transactions Marketing Automation Capture important customer, lead source, and demographic information that carry forward throughout your sales cycle Contact Center Launch fully functional virtual call centers far more quickly and with significantly less costthan on premise solutions Analytics/Business Intelligence Hosted business intelligence and data warehouse provides key business insight to your sales, marketing, service, and contact center Integration Pre-built integrations help you rapidly extend your existing Oracle CRM deployment and eliminate time-consuming and expensive custom development efforts.

Comprehensive Features Sales:Automate, simplify, and manage all the information your sales organization needs with one comprehensive set of tools that drives pipeline and forecasting effectiveness while increasing the productivity of sales representatives.

Service: Build and retain customer satisfaction by resolving issues efficiently, thanks to consistent access to up-to-date information from across your organization. Continually improve service effectiveness across all customer touch points with a prebuilt hosted contact center, manage agent activity, and resolve bottlenecks.

Marketing: Transform the way you market to your customers with an integrated solution for managing, executing and analyzing campaigns to both increase the effectiveness and efficiency of your marketing team and dramatically improve lead management and tracking.

Call Center: Make your agents more productive and your customers happier and more loyal with the only hosted multichannel support application that can be deployed in days, not months, and integrate with Oracle, PeopleSoft, and Siebel business applications-without upfront capital expenditures or integration costs.

Analytics: Make informed, intelligent decisions based on deep insight into your business, thanks to the only on demand CRM solution with a pre-built data warehouse that allows you to combine real-time intelligence with deep historical and comparative trend analyses.

Mobile: Gain "anytime, anywhere" access to key customer information with a powerful yet easy-to-use task-based application that increases the productivity and effectiveness of busy sales professionals on the road.

Integration: Focus high-value resources on your business, not your IT infrastructure, with the only on demand CRM solution that provides Web services support as well as prebuilt integration to Oracle business applications.

MAXIMIZING ENTERPRISE PERFORMANCE, ONE UNBOUNDED SOLUTION AT A TIME.